How Can We Help?

Browse our knowledge base for some of the most common inquiries about OPS and the OPS Network.

General FAQ

What is OPS?

OPS stands for Online Policing Solutions. OPS is the world’s only all-in-one law enforcement specific community policing network solution, operating system and secure communication portal designed for law enforcement by law enforcement. 

Can anyone access the OPS Network?

NO. The OPS Network is a secure network reserved for accredited and/or authorized United States Government Law Enforcement agencies. Only sworn and active duty law enforcement officers and agencies can access the OPS Network and its tools. All officers must be granted access by an active law enforcement agency for which they are associated with. Non-sworn law enforcement personnel or civilians are not permitted to access the OPS Network.

Community members can view the agency website, which is managed by the agency, via the OPS Network Command Center Community Modules, but they have no access to the secure side of the OPS Network.

What is a Partnership Project?

OPS is a Partnership Project. What this means is that the intitial OPS Community Interface and its features are FREE to use, unlimited. When an agency becomes an OPS Partner Agency, and implements the full OPS Network, they pay a minumal subscription fee that is relative to the agency and jurisdictional size. Each agency supports the network with these fees to ensure its sustainability and growth. Each partner agency then promotes the network, its features and participates in the implementation and advancement of new and existing tools. 

In short, all agencies become part of the growth and advancement of the OPS Network so that all agencies and communities, large and small, can benefit from all it offers.

What is the OPS Executive Board?

The OPS Executive Board oversees all aspects of the OPS Network. The OPS Board is comprised of recognized experts from various fields to include current and former law enforcement officers (municipal, state, county and federal), software engineers, business leaders and political figures. 

The OPS Board reviews, approves and implements each and every aspect of the OPS Network and meets monthly at scheduled board meetings and daily, during virtual meetings, to advance the OPS mission. 

Does OPS offer Report Management or CAD Software?

No. The OPS Nework offers near endless tools but does not offer Report Generation Systems, Records Management (RMS), Intelligence Proccessing or CAD related tools. There are many qaulity tools on the market for these purposes. The OPS Command Center does however allow any agency to integrate access points to any of these systems, that are cloud based, for easy access from the Command Center.

Technical Related

Will OPS work on all browsers?

The OPS Network is a modern network software solution and will function on all modern browsers such as Google Chrome, Edge, Firefox, etc.. Google Chrome is the preferred browser platform. OPS does NOT support Internet Explorer (IA) as IA is currently being phased out and is no longer being developed to support modern solutions.

If you or your agency are not using Google Chrome, you can download it HERE.

How secure is OPS?

With our partners at Amazon AWS, the OPS Network is extremely secure. In addition, since OPS runs outside of your agencies internal network, there is no threat of intrusion to your agency systems, NCIC, etc… 

What types of agencies is OPS designed for?

OPS was designed for all types of law enforcement agencies. From police departments, Sheriff’s Departments, District Attorney and Prosecutor’s Offices, State and Federal agencies and many more. If your are a law enforcement agency, OPS is your network.

Does OPS Serve Multiple Languages?

Yes. The Community Interface (website) is multilingual and can easily be switched by the user to support more than 100 languages.

Will OPS run on all smartphones and tablets?

Absolutely. The OPS system uses 100% modern responsive technology which means the front-end, all of the modules and all system back-end tools will be easy to use on any device. 

Can we turn on/off tools we may not use?

Yes. Each agency can deactivate any tool or module that they may not wish to use with the simple click of a button. These same modules can be activated any time.

Are there any APPS to download with OPS?

The OPS Network runs via the cloud and was purposely developed so that no data heavy APPS or complicated logins are required. With that said, the OPS Command Center and all of its functions can be utilized and maintained via the OPS Agency Control APP.

Can we delete a disruptive community user?

Yes. If your agency is being disrupted by a user who is repeatedly abusing a particular module or tool, this user can be blacklisted from the network. 

How do we obtain our domain name?

Each agency will access thier OPS Network Command Center via the network login located  at https://opspolice.network.  The community will access the agency’s website and the Community Interface via the web by using your domain of choice (example: www.mpd.com). OPS technicians will ensure your domain is pointed properly to your OPS Network by inserting two pieces of code inside of your domain, that gives your domain permission to interact with the OPS Network API. Don’t worry if this sounds complicated (it is not) since OPS will take care of everything.

For agencies with no domain name, OPS Support can assist them with obtaining one.

Can OPS Network Partners communicate via the network?

Yes. The OPS Network includes a robust and powerful inter-agency and officer to officer communications tool.

Do we need specialized technical personnel and/or does this system require any work by our agency IT department?

No. OPS Support will handle all OPS related concerns or technical issues. Your agency IT Department will not take on additional responsibilities for your OPS Network.

The only possible lift by your agency’s IT would be to “white label” the OPS Network domain in the e-mail system so that email notifications, sent from the network to members, do not get blocked by any web filters in place.

 

Getting Started

As an agency, how do we get started?

To get started activating your agency’s OPS Network, click HERE

As a user, how do I get started?

Simple. Click the “Create a User Account” button at the top of this page or go to https://opspolice.network to start your account. It takes less than one minute and is 100% free for all users.

Does OPS require any specialized training?

No. OPS has been designed, from the very first piece of code, to be simple to use. Most officers and community members will learn to use OPS on their own in a very short amount of time.

With that said, help buttons are provided in the OPS system, each agency has a very detailed help center located in the OPS Command Center,the OPS support line is available 24 hours and on-site training is available.

Does OPS provide on site agency training?

Yes. If your agency requests agency-wide training once you become an OPS Network Partner, OPS will provide same. There is no charge for this training.

Is there any hardware required by our agency?

No. The OPS Network runs via the cloud from the OPS Network System and operates on any computer, tablet or smartphone.

How long does it take to get the OPS network up and running?

The average time to initiate your OPS Network and have it completely up and running is less than one (1) day on average.

Click on image to view graph.

Finance Related

What does OPS cost?

The cost of becoming an OPS Network Partner and/or user is 100% FREE.

Do we pay for each module and extension?

NO. When your agency becomes an OPS Network Partner, all modules and extensions (everything), is included. Much like a library, each agency chooses the tools they wish to utilize to fit thier jurisdictional needs. Agencies can choose a few tools or all of them at once.

Once a module, extension or tool is made live in the OPS Network, all agencies have access to fully use it for no cost to the agency or public.

As OPS grows, do the costs increase?

NO. OPS is always growing. OPS has a fourteen (14) member Executive board that consists of active duty and retired law enforcement officers and executives, software developers, business and political advisers and private citizens that meet regularly to discuss the state of OPS. The board is tasked with expressing how to improve existing services and develop new services. When a new module or improvement is developed, all full service agencies will receive the update as part of the system. All of this comes at no increased cost to agencies.

OPS is a living, growing asset that your agency will grow with. 

Can we purchase OPS Modules and tools as stand alone programs if we are not a Network Partner Agency?

Unfortunatley, OPS does not offer its modules and tools as stand alone systems. All OPS Network tools are developed to function within the OPS system as a complete solution. These tools do not function outside of the OPS Network.

Will agencies actually save money with OPS?

Yes! When used to its full potential, the OPS system will drastically increase efficiency and save hundreds of investigative and administrative hours each and every year, resulting in tens of thousands of dollars saved annually. In addition to this, the commitment to public outreach, the life saving and investigative tools that will serve your community, the image and brand development for your agency and the highlights for political leaders are all benefits that are priceless and cannot be computed in dollars and cents.

Are there any hidden costs with OPS?

No. The OPS system does not cost anything to set up. There are no ridiculous fees or hidden costs. As former law enforcement administrators, we are painfully aware of how difficult it can be to get governmental funds approved, no matter how cost effective and essential the product or service is. Our process is very easy and transparent. 

Community Related

How does the community benefit from OPS?

The benefits for your community are limitless and include real time contact with their public safety institutions, numerous tools and resources to help them engage and many ways to help make their community safer for everyone. With OPS, your community becomes an extension of your mission and your partners in pubic safety. 

Are there limits on how often community member use OPS or charges to the community?

No. OPS was developed to encourage engagement. Community members can access OPS public side websites as much as they need or want. 

How can our agency promote the OPS Network so the public is aware?

For starters, every OPS Network Partner is encouraged to announce that they are an OPS agency via local media and other outlets. Letting the public know you have taken a major step in partnering with them is a big deal and should be celebrated.

Also, in every OPS Network Partner Agencies Help Center, which is accessed via the OPS Command Center, OPS provides professional agency branded promotional material such as posters, handouts, pocket cards and more that can be used and distributed to the public during events, in agency lobbies and during community outreach gatherings.

Do community members have to download an APP or login to use the OPS Network?

No APPS are required for the community to use the OPS Network. Much development has gone into making OPS completely web based and easy to use by your community, no matter their technical skill or knowledge.

There are currently only two tools that require community members to login to the network and they are the Child Module and Camera Module. These modules may require the user to change or modify information so an account is needed. 

All other tools require no login information.

Development Related

What is a Module?

Modules are tools within the OPS system that are specific to a desired task. Each module is utilized on the front-end by the community and officers to add or view information. The back-end is where the agency accesses that information and utilizes the tools to capitalize on that information. 

Can we suggest a Module or improvement?

Yes. All OPS Network Partner Agencies are encouraged to make module or system improvement suggestions. All suggestions are reviewed by the OPS Board and if approved, released to the OPS development team. Once developed, the new tool, module or improvement is released to all OPS Network Partner Agencies for use.

Can third party tools be integrated into OPS?

It is possible to integrate third party applications into your OPS Network. OPS developers would need to consider each application on a case by case basis*.  

With that said, integrating any existing  cloud based systems or tools onto the agency Command Center dashboard is simple and easy.

*Customized solution integration may incur additional development costs. Some third pary vendors may not allow OPS integration and it is up to the agency to ensure that integration is approved.

What is included when you are a full service OPS Network Partner?

Everything. From what is offered today to what is coming tomorrow. Once your agency is an OPS Network Partner Agency, you never have to choose or pay for new or improved modules or tools. As the system grows and improves, so does your agency.

◉ OPS Agency Command Center

◉ Responsive Community Interface

◉ All OPS Modules and Tools

◉ Agency Network Portal

◉ Administrative Control Center

◉ On-Site Training

◉ Lifetime Network and Firmware Updates

◉ Implementation and Domain Connect

◉ Agency Help Center and Video Tutorials

◉ Inter-Agency Network Implementation

◉ 5 Year Data Backup and Recovery

◉ Hardware & Software Firewall Protection

◉ 24/7 Lifetime Technical Support

◉ Lifetime OPS On-Site Agency Support

◉ Unlimited Network Bandwidth & Usage

◉ No Set Up or Upfront Fees

Is OPS just a website?

No. OPS is a web based proprietary software developed for policing and runs on the OPS network which is accessed via the world-wide-web by agency personnel and the community. There has never been a system like OPS before and OPS is the only all-in-one community to agency network in existence today!

Join the Growing Network of OPS Agencies Today!

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© 2020 Online Policing Solutions, Inc.  All Rights Reserved

© 2020 Online Policing Solutions, Inc.  All Rights Reserved